Money added to your AstroAmrit wallet can be used for consultations and paid reports. Any wallet balance is a closed-loop advance service credit, usable only for services on this platform and non-transferable. Unused wallet balance is refundable to your original payment method on request, less any non-refundable charges, within [REFUND WINDOW]. [State any minimum/maximum and processing time.]
When you book a consultation, the fee is held from your wallet and settled only for the time actually consulted; unused minutes are automatically refunded to your wallet on completion. If a consultation cannot be delivered (astrologer unavailable, technical failure), the full amount is returned. We will not impose a cancellation charge on a consumer unless a similar charge is borne by us when we cancel unilaterally. [Define cancellation windows and no-show handling for both sides.]
Generated reports are digital goods delivered immediately, and are therefore refundable where a report was not delivered, was duplicated, contains a technical generation defect, is deficient, or is materially different from the service as described. Nothing in this policy limits a mandatory consumer remedy available under applicable law.
Contact [SUPPORT CONTACT] with your account identifier and the transaction reference. We will acknowledge a consumer complaint within 48 hours and resolve it within one month from receipt.
Please contact us before raising a chargeback so we can resolve the issue directly. Nothing here limits your mandatory rights under consumer law. Any formal dispute is governed by section 9 of the Terms of Service.