Money added to your AstroAmrit wallet can be used for consultations and paid reports. Unused wallet balance is refundable to your original payment method on request, less any non-refundable charges, within [REFUND WINDOW]. [State any minimum/maximum and processing time.]
When you book a consultation, the fee is held from your wallet and settled only for the time actually consulted; unused minutes are automatically refunded to your wallet on completion. If a consultation cannot be delivered (astrologer unavailable, technical failure), the full amount is returned. [Define cancellation windows and no-show handling for both sides.]
Generated reports are digital goods delivered immediately. [State whether/when these are refundable — e.g. only on non-delivery or proven defect.]
Contact [SUPPORT CONTACT] with your account identifier and the transaction reference. We aim to respond within [SLA].
Please contact us before raising a chargeback so we can resolve the issue directly. [Reference the dispute-resolution clause in the Terms.]